Upon arrival, customers will be asked for an identification document for the purpose of communicating to the competent police bodies. Accepted documents: ID card, passport, driving license.
Processing of personal data: Pursuant to Article 13 of Legislative Decree 06/30/2003 n.196, all the personal data of our Customers will be processed both by computer systems and manually, in order to carry out fiscal obligations (to draw up invoices, record data etc.) and to send advertising material and commercial promotions relating to our Hotel.
Check-in time: from 8.00 am to 8.00 pm
If for reasons of force majeure it is not possible to arrive on time, please notify the reception.
Check-out time: within 10.00
We inform our guests that the Hotel is covered by an insurance with which it can be held responsible for any accidents to its customers. This insurance is covered only within the structure and for the period of stay from check-in to check-out.
Reservations can be made in the following ways:
The following payment methods are accepted:
– Credit cards (Visa, euro / Mastercard, American express, Maestro, CartaSì)
In the event that the Customer cancels the reservation, the Hotel reserves the following conditions:
– Up to the 15th day before the beginning of the stay the paid deposit will be immediately returned.
– From the 14th to the 8th day before the beginning of the stay 50% will be retained.
– From the 7th to the 1st day before the start of the stay 100% will be retained.
The Management reserves the right to agree with the customer to be able to take advantage of the deposit held in other periods compatibly with the availability of the Hotel.
In case of No-show or non-fulfillment of the cancellation conditions, the Hotel will not be able to resell the room and will suffer an economic loss.
In the form of self-protection, the Hotel pre-authorizes the credit card to guarantee future payment: the details of the card will be verified by requesting its validity to the circuit to which it belongs and submitting it to a pre-authorization.
This operation will temporarily block the specific amount and at the time of check-out the charge will be made.
Our Hotel does not require payment of the stay except at check-out (except for the non-refundable rates for which payment will be made at the time of booking without the possibility of refund in case of cancellation or for cancellations outside by the terms or the No-Show). When the amount has been debited, the company that issued the credit card will unlock the amount of the pre-authorization and this usually takes place within 72 hours of the actual charge.
The breakfast buffet is served from 7.30 am to 9.30 am
Lunch is served at 12.30
Dinner is served from 7.00pm to 8.30pm.
We kindly ask our customers to respect the times.
The Hotel offers the possibility to lodge in its own structure small and medium size animals, at the specific conditions.
The Management must be informed of the presence of the animal at the time of booking.
The customer within the accommodation facility must take care of keeping the animal so as not to cause harassment and damage to customers and the hotel.
Animals cannot stay in commonly used environments (dining room).
Only animals in compliance with the rules established by the hygiene regulations and the current legislation on the matter can access the hotel.
The Management has the right to request compensation or compensation for any damage caused to the structure.
In all the internal areas of the Hotel, including the rooms, smoking is prohibited (art.51 law 3 of 16/01/03).
Guests are kindly requested to use the areas outside the Hotel in order to smoke.
Each room has an electronic safe to store money and valuables. Customers are required to keep their items in it and to make sure that when they leave the room they are always well closed.
The Hotel will not be responsible for any theft or loss.
INCLUDED in the price of the stay:
The price DOES NOT INCLUDE:
Prohibition of entry into the rooms of persons unrelated to the HOTEL. For the purposes of safety and privacy, visits by family members or friends must be authorized by the Management and the visitor is required to leave an identity document at the Reception which he will collect on leaving the Hotel.
It is strictly forbidden to use in the room:
The ban is for electric razors, cell phone and PC battery recharging in accordance with CE regulations.
In case of damage to them due to force majeure they will not be attributable to the hotelier.
It is strictly forbidden to prepare or eat meals in the room for the Italian Hygienic-Health regulations, to guarantee the healthiness of the room and AVOID UNDESIDABLE GUESTS (ants, cockroaches and other insects).